Question 1

SAFETY

Accepted Answer

The safety of your children is top priority for us. In the event of light rain the day before or the morning of your hire, it's likely that we can still go ahead as planned. But in the event of any heavy rain in the lead up and forecast for the day of hire, it's likely that we will have to cancel. This is due to the use of electricity to operate almost all castles and the fact that children are more likely to slip, fall and hurt themselves on a wet castle. If you are still happy to go ahead with the booking we can definitely deliver the castle but be aware that you will lose the $50 bond due to the castle getting wet, and we are unable to provide any sort of refund if the equipment does not end up being used. We give ample opportunity to cancel prior to this time and once we have loaded up and got on site, the job considered done as it costs us in wages, the equipment getting wet, not being able to be hired indoor etc. Ultimate Fun Castles team will deliver and securely setup the bouncy castle. We will not leave the site before doing all inspections. This includes making sure the bouncy castle is safe & secure for enjoyable fun.

Click on the SAFETY INFORMATION link in our website footer for more information.

Question 2

DAMAGE

Accepted Answer

You will be liable to pay for all repairs and transport costs associated with having the inflatable repaired should we ascertain you have deliberately damaged the inflatable. If adults use a jumping castle that is not an adult castle, and it is damaged, then the above will also apply.

Question 3

CLEANING

Accepted Answer

We understand the importance of cleanliness and hygiene, especially regarding children’s events. That’s why we have a cleanliness guarantee in place. All our jumping castles in Sydney are thoroughly cleaned and disinfected after each use to ensure that they are in pristine condition when delivered to your event.

Question 4

PRICING

Accepted Answer

• Our hire are for 6 hours.  overnight hire for jumping castle and slides  is available as well for  an extra charge ($70)
 • Cancellation must be done 72 hours prior to your event otherwise cancellation fee may apply.
 • Take a look at our products pages for details on pricing

Question 5

DELIVERY & SETUP

Accepted Answer

• Ultimate Fun Castles is based in St Clair and we deliver to the Penrith, Liverpool and Blacktown area
 • All suburbs within 10 kilometres of St Clair have a FREE delivery charge
 • If your suburb is not found within 10 kilometres of St Clair, please let us know by using our contact form
 • Nominal fees may be added to your booking for suburbs further than 10 kilometres away from St Clair
 • We will not leave the site before a full safety inspection after setup of the bouncy castle is done.

Question 6

REFUNDS

Accepted Answer

Circumstances can change after booking the bouncy castle and then there is the uncertainty of the weather.

We totally understand and therefore want to give you full peace of mind when booking.
Any booking fees paid on your bouncy castle is fully refundable in case of cancellation due to rain or any other reason.

Question 7

BOND & WAIVER

Accepted Answer

A $50 bond is placed on each item. This is refunded if castle is clean and dry on pickup (does not apply to water slides)

You will be expected to sign our Waiver form for all hires. A copy of this form is found in the link in our website footer.

Question 8

BAD WEATHER CONDITIONS?

Accepted Answer

When severe weather is forecast, the booking will need to be cancelled for safety reasons and if the client still wishes to proceed with the hire be aware that we are unable to provide any sort of refund if the equipment does not end up being used.
And you will lose the $50 bond due to the castle getting wet.